FedEx Stole My $1500 Package and Banned My Account

FedEx Stole My Package Worth $1500 and Closed My Account Without Notice.

Beginning

I live in Canada. On February 8 this year, I purchased a Mac Studio and had it shipped to my friend’s address in Pittsburgh, USA, planning to pick it up when I had a chance.

Credit card consumption record The arrived Mac Studio, none of us expected what would happen next

On February 19, because my friend and I planned to go to Seattle on February 25-26, I thought I might as well take the opportunity to get the computer, so I researched feasible methods. My idea was to ship it to a FedEx Office and hold it there, then I would go pick it up myself. So I registered a new FedEx account and started creating a Shipping Label.

Development

So I created such a shipping order, with my friend as Sender and me as Recipient, and checked “Hold at FedEx location”, letting my friend go to FedEx’s site to ship it. Strangely, until I finished creating the Shipping Label, FedEx did not ask me to choose a payment method.

My friend and I thought they would pay after weighing at the site, but when they arrived at the site, they didn’t ask my friend to pay. They took the package and gave a receipt like this.

Transition

On February 21, my friend suddenly received an email saying “Unable to deliver shipment, returned to shipper.”

I immediately tried to log into my FedEx account to check the situation, but after many attempts, I could not log in successfully.

I called FedEx. The first customer service representative told me this was a Fraud delivery. I asked what reason, and he said he could not help me and would transfer me to someone else. The second customer service representative said I can help you see what the reason is, but you need to tell me your account number. I said I can’t log into my account so I can’t give you the account number. I only have my email.

So the second customer service transferred me to a third customer service chat. They still tried to get my Account number, so they asked me to change browsers and clear Cookies, trying everything possible. I still couldn’t log in. I said, could it be that the account has a problem rather than my operation having a problem? She said if that’s the case, then I’ll transfer you to someone who can help you.

The fourth customer service got my account number using my email + phone, then told me you cannot reactivate this account, and he could not give a reason. Goodbye, and then hung up on me.

At this point, I was already very angry. After nearly two hours on the phone, I got no information and was finally hung up on. I posted an angry Tweet, @FedExHelp, and then was contacted.

I described the sequence of events. @FedExHelp asked me to contact FedEx High Risk Investigations (800) 584-2681.

So I did that. After connecting, the other party asked if I was sender or recipient. I said I was recipient, but I created the shipping order. Customer service said sorry, the phone call must be made by the sender.

I could only contact my friend to call FedEx. The other party told my friend there was a dedicated person in charge of my case, contact phone: 8555560557, extension: 102148, Case Number: #370494.

After that, we tried to call this phone multiple times. It was always voicemail. The other party was never at their desk. Not once did we get through.

Medium (English): https://medium.com/@thedavidweng/fedex-stole-my-1-500-package-and-banned-my-account-9abfbc6b49b5

Reddit Post (English): https://www.reddit.com/r/FedEx/comments/1ch8j8/fedex_stole_my_1500_package_and_banned_my_account/